Returns & Refunds

No change-of-mind returns or exchanges

We do not offer voluntary returns, refunds, exchanges or cancellations for a change of mind, an accidental order, or a size, color or variant you selected incorrectly. This restriction applies only where permitted by applicable law. Please check the product description, measurements, variant and shipping details before you pay. We do not offer a voluntary 14-day return period.

Your mandatory rights remain protected

This policy does not exclude or limit any non-waivable consumer rights, statutory withdrawal or cancellation rights, implied warranties, or remedies under applicable law. A wrong size supplied by us, an inaccurate size chart or a product that materially differs from its description is not treated as a customer selection error. Any mandatory right takes priority over this policy and any final-sale label or automated return setting.

Faulty, damaged, incorrect or undelivered goods

Contact us promptly if an item is faulty, damaged on arrival, incorrect, materially not as described, or has not arrived within the delivery estimate. We will investigate and provide the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. We will not require store credit or a replacement instead of a refund where you are legally entitled to a refund.

We do not provide an additional voluntary warranty for ordinary wear, accidental damage, misuse or a product that matches its description but does not meet a personal preference. This does not restrict any statutory or other binding warranty rights. There is no blanket 14-day cutoff for legal claims.

Shipping delays and cancellations

We do not offer discretionary order cancellations. This does not affect mandatory cancellation or withdrawal rights. If we cannot ship within the promised time, we will provide the notice, cancellation option and refund required by law. Where consent to a delay is required, we will obtain it or refund the unshipped goods as required. If we cannot fulfill an order, we will refund the amount due. We do not make a legally required refund conditional on receiving compensation from a supplier.

How to make a claim

Use our contact form and include your order number, the email used at checkout, the affected item and variant, and a description of the issue. We aim to reply within 2 business days. We may request reasonable photos or other evidence needed to assess the claim; we will provide another reasonable way to substantiate it where appropriate. Do not send payment card details. We will explain our decision and any remedy by email.

Keep the item and packaging while we review the issue, if available. Missing original packaging does not by itself remove mandatory rights. Do not ship anything to us or to the address on the parcel. For claims we approve, we waive physical return and will confirm how the claim is resolved. If an item may be unsafe, stop using it and do not resell or donate it.

Refund amounts and timing

Refunds are issued only where required by applicable law or by terms binding on your purchase. The amount includes the item price, tax, delivery charges and any other amounts to the extent required by law. We do not deduct fees that would reduce a mandatory refund below the amount you are entitled to. Refunds are made to the original payment method where possible, within the applicable legal deadline; any alternative will comply with the law. Your payment provider may need additional time to display the funds.

Which policy applies?

This policy applies to orders placed after this version is published. Any more favorable return or refund terms promised for an earlier purchase remain applicable to that purchase. Our store currently accepts delivery orders for the United States. Rights depend on the law applicable to the particular purchase; this policy does not impose a blanket choice of US law or waive rights arising under another applicable law.