Shipping & Delivery

Where we deliver and what shipping costs

We currently deliver to the contiguous United States (the 48 adjoining states and Washington, DC). We do not currently offer delivery to Alaska, Hawaii, US territories or military addresses. Available shipping options depend on the items in your cart and your delivery address. The shipping charge for your order is shown at checkout before payment. Orders containing items from different fulfillment groups may have combined shipping charges. If no shipping option is offered for your address, the order cannot be delivered there through the current checkout.

Processing, dispatch and delivery

Processing is the time between placing your order and handing the parcel to a carrier. Transit is the time the carrier takes to deliver it. These are separate stages. Products can have different processing times, dispatch locations and delivery estimates.

Any product-specific dispatch timeframe or delivery estimate shown before you order applies to that item. If no dispatch timeframe is stated, we will dispatch within 30 calendar days after receiving your completed order, or contact you about a delay and your cancellation and refund options. This is a dispatch timeframe, not a promise that every parcel will arrive within 30 days.

We do not promise one guaranteed arrival date for every product. Where a delivery estimate is provided, check whether it runs from the order date or dispatch. Contact us before ordering if you need an item for a particular date. An estimate does not remove your rights if an order is delayed or undelivered.

Direct supplier shipping and separate parcels

Products may ship directly from our suppliers, including suppliers outside the United States. We do not describe all products as held in a US warehouse. Items in one order may arrive separately, on different days and with different tracking numbers.

AuraKar Fight Club remains your retailer and your contact for order problems. You do not need to resolve your claim directly with a supplier or marketplace.

Tracking your order

When your order is marked as shipped and tracking is available, we send the details to the email address used at checkout. A tracking number may be created before the carrier records its first scan. Check each tracking number if your order has more than one parcel. Contact us if tracking stops updating or delivery is overdue.

Customs and import charges

International shipments may pass through customs. A shipping price, including free shipping, does not by itself confirm that import duties or clearance charges are prepaid. Any separately payable import charges identified for an item must be disclosed in the product or checkout information before purchase. We do not treat a general customs notice as your agreement to an unspecified extra charge.

If a carrier requests an unexpected payment, contact us with your order number and a copy of the notice before paying or refusing the parcel. We will check the shipment and explain the available options. This does not limit your mandatory rights.

Delays, address changes and delivery problems

If we cannot dispatch within the stated timeframe, we will notify you of the delay, provide a revised dispatch estimate where available, and explain your cancellation and refund options. Where your consent to a delay is required, we will obtain it or refund the affected unshipped goods as required. A legally required refund does not depend on reimbursement from our supplier.

Check your delivery address before ordering. Contact us promptly if it needs correcting; a change may no longer be possible after dispatch. We will explain any verified additional cost before asking you to agree to it.

For a missing, damaged, incorrect or overdue item, use Report an order issue or email dave.svatos745@gmail.com. Include your order number, the email used at checkout and a description. Photos or tracking details can help. You may contact us as soon as there is a problem; there is no requirement to wait 30 days to report it.

Keep the item and packaging if available, and do not send a parcel to a supplier or to an address printed on the shipping label. Our Return and Refund Policy explains claims, remedies and our current policy of waiving physical return for approved claims.